Frequently asked questions

At WellNow Urgent Care, our healthcare providers take a patient-centered approach to identifying related issues that may or may not be directly linked to your primary medical condition or symptoms.

Through careful examination and detailed conversation about your symptoms and overall health, our medical team works to uncover any additional health concerns that could affect your well-being. Using state-of-the-art tools and technologies, including X-rays and point-of-care testing (flu, mono, RSV, strep and more), we're able to take a more holistic view of your health. This approach helps us build a complete, effective treatment plan that addresses both your immediate and underlying health needs — because good care means looking at the whole picture.

Yes, we wouldn’t have it any other way. WellNow Urgent Care, we prioritize personalized care by developing a tailored treatment plan for each patient.

Our healthcare professionals take the time to understand your individual needs, medical history and symptoms. This careful approach allows us to deliver precise, effective care that supports your best possible recovery. Whether you're dealing with a minor ailment or a more complex condition, our commitment to tailored treatment reflects our dedication to high-quality, patient-centered care. Your well-being is our priority at WellNow Urgent Care.

Yes, absolutely. Our medical providers are guided by the principles of evidence-based medicine.

They combine their clinical expertise and experience with the most current, relevant research to make thoughtful, effective decisions about your care. Our team also actively participates in antibiotic stewardship programs, promoting the responsible use of antibiotics to help combat antimicrobial resistance.

Reserving a spot online at Wellnow is a convenient alternative to a traditional walk-in visit. It allows you to select a preferred arrival window and complete your registration in advance, so you spend less time waiting at the clinic.

To cancel your Wellnow visit, please find the confirmation text we sent you and reply with "X" to cancel. If you need additional help, please contact your local Wellnow clinic directly. Clinic locations and phone numbers can be found on our website at: https://www.Wellnow.com/location-search/

You can use the link in your Wellnow confirmation text or email to update your arrival time. Please note that scheduled visits are automatically cancelled 30 minutes after the scheduled visit time. However, you are always welcome to walk in, and when you arrive our team will do their best to see you as soon as possible.

We value your feedback at Wellnow and are sorry if your experience did not meet your expectations. Please call our customer service team at 855-314-7705. They are available Monday through Friday, from 9:00 AM to 5:30 PM ET, or email us at wecare@Wellnow.com to submit a complaint or share your feedback.

Patients 6 months of age and older can receive a COVID-19 test at Wellnow clinics. A parent or guardian must accompany patients under 18 years of age.

Yes, at Wellnow, results for a rapid Antigen COVID-19 test are typically available within 15 minutes. If a PCR test is needed, it may take longer but most results are provided within 24 hours.

Yes, Wellnow provides Toradol injections; however, they are only administered when a provider determines it is medically appropriate for your condition.

Wellnow clinics are not equipped to provide IUD-related services. We recommend contacting your OBGYN or primary care provider for this type of care.

Wellnow clinics do not provide IV care or hydration therapy as a routine service. If a provider determines that IV fluids are medically necessary during your visit, you will be referred to an appropriate facility.

Wellnow does not provide services related to catheters, including unblocking or re-inserting Foley catheters. We recommend contacting your primary care provider or a urology specialist for this type of care.

Wellnow does not offer allergy testing services at this time. For allergy evaluation and testing, we recommend speaking with your primary care provider or an allergy specialist.

Antibiotic stewardship is Wellnow's commitment to prescribing antibiotics only when they are clinically necessary and appropriate. This practice helps protect your health and the effectiveness of antibiotics for future patients by reducing the risk of antibiotic resistance.

Wellnow clinic provides care for patients of all ages. For infants under 6 months old, we recommend visiting a pediatric urgent care or emergency room to ensure the most appropriate level of care. If you decide to use our 24/7 virtual care service, patients must be 3 yrs and older.

Yes, a minor must be accompanied by a parent or legal guardian, or an adult (18 years or older) who has written consent from the parent or guardian. If a parent or guardian is unable to attend, please ensure the accompanying adult brings signed consent documentation. For specific situations or questions, we recommend contacting your nearest Wellnow clinic for guidance.

Wellnow can perform the general physical portion required for a custody order. However, any specialized evaluations or documentation beyond a standard physical may need to be completed by another provider.

Wellnow providers are not able to complete FMLA paperwork. We recommend speaking with your primary care physician or specialist, who has a comprehensive understanding of your ongoing medical history.

Wellnow does not provide physicals for insurance company requirements unless your insurance specifically designates Wellnow as an approved provider for this service. Please verify with your insurer before your visit.

Wellnow clinics are not equipped to perform DD 2808 military physicals. We recommend contacting a Military Entrance Processing Station (MEPS) or a designated military medical facility for this examination.

Yes, EKGs are available at all Wellnow locations. Please be aware that an EKG is not a routine screening and is performed based on a provider's clinical assessment during your visit.

Wellnow clinics do not have CT scan equipment on-site. However, we are glad to evaluate your symptoms and refer you to an appropriate imaging center if a CT scan is determined to be medically necessary.

Wellnow treats many non-life-threatening conditions such as rashes, sprains, strains, minor infections, and other urgent but non-emergency health concerns. Emergency rooms are best suited for life-threatening conditions such as chest pain, difficulty breathing, or severe injury. If you are unsure, our Wellnow team can help guide you to the right level of care.

While Wellnow does its best to see every patient as quickly as possible, wait times can vary depending on the location and how many patients are currently being cared for. Some patients may need to see a specific provider and as with any urgent care setting, patients requiring immediate attention are prioritized.

Wellnow aims to make your visit as smooth and comfortable as possible. Upon arrival, you will check in at the front desk, complete any necessary registration forms, and be seen by a provider as soon as possible. Our team is here to guide you through every step.

A valid photo ID is required to be seen by Wellnow providers. For standard visits, acceptable forms of ID include a driver's license, passport, or state-issued identification. Please contact your nearest Wellnow clinic if you have specific questions about accepted ID types.

Please bring a valid photo ID, your health insurance card if applicable, and a list of any current medications. Having this information ready will help Wellnow provide you with the most accurate and efficient care.

Yes, you can still be seen at Wellnow. Please note that our registration system does not currently support international phone numbers, so our team may use an alternative method to complete your registration. Please inform the front desk when you check in.

Because Wellnow medical providers have rotating schedules, we are unable to guarantee the availability of a specific provider. However, our entire care team is committed to delivering the same high standard of care.

While masks are not required at Wellnow, we recommend them for the safety and comfort of all patients and staff. Our team will always follow current public health guidance. Please ask our front desk team if you have specific concerns.

WellNow treats seasonal and environmental allergies, including indoor and outdoor allergens such as tree and grass pollen, mold, dust, and pet allergens.

No, WellNow clinics don't offer IV hydration. Most dehydration can be treated effectively with oral hydration alone, and it's usually the most effective way to rehydrate. If a GI bug is making it hard to keep fluids down, come in for an evaluation — our provider can assess whether medication to help you tolerate oral hydration is a good fit for you.

Dehydration can become dangerous quickly. Call 911 or go to the nearest emergency room right away if you or a loved one experiences any of the following: fainting or passing out, confusion or altered mental state, a rapid heartbeat, extreme dizziness or lightheadedness, or an inability to keep any fluids down. Infants and young children should also get emergency care for very dark or absent urination, cold/clammy skin, or unusual sleepiness. When in doubt, don't wait — seek emergency care.

Yes — WellNow offers both blood and urine pregnancy tests. If you have a blood test, our provider will send it to the lab and follow up with you on next steps. Walk-ins are always welcome, or you can reserve a time online.

Leg blood clots can be serious and need prompt attention. Diagnosing one requires a leg ultrasound, which WellNow clinics aren't equipped to perform. If you're experiencing symptoms of a blood clot, please go to the nearest emergency room or see a provider who can perform an ultrasound right away.

For most labs taken during your visit, you'll receive a text message or email once your results are available. Depending on your results, you may also get a follow-up call from a WellNow provider with additional information. If you haven't heard back within 48–72 hours, please contact the clinic where you were seen.

Yes, WellNow provides high school sports, school, and camp physicals at all of our locations — sports physicals start at $60. No appointment is necessary, and walk-ins are always welcome. Please bring a list of current medications (including over-the-counter) and any immunization records, and note that a parent or guardian must accompany patients under 18.

Our staff can complete any required school or state athletic association physical forms during your visit, including forms for the Illinois High School Association (IHSA), Indiana High School Athletic Association (IHSAA), Michigan High School Athletic Association (MHSAA), New York State Public High School Athletic Association (NYSPHSAA), and Pennsylvania Interscholastic Athletic Association (PIAA).

For faster service, Wellnow recommends completing your patient registration forms online before arriving at the clinic. You will receive a text or email link to the forms after your visit is scheduled. You can also use the same link to complete your forms at the clinic.