Can't wait? Get care in under 5 minutes on WellNow Virtual Care.
Our providers are available 24/7 to connect with you from anywhere — completely private and on your time.
8:00 a.m. – 8:00 p.m.
COVID-19 tests administered at our centers, by their specified testing times, will return results within 24 hours; all other PCR results will be returned within 48 hours.
Currently, 98% of COVID-19 PCR tests return results within 24 hours; 99-100% return within 48 hours.
For the updated info on PCR test results, visit patient portal. (Please do not contact the centers for updates.)
We are open for regular hours on most holidays.
Thanksgiving: 8:00 a.m. – 4:00 p.m.
Christmas Eve: 8:00 a.m. – 4:00 p.m.
Christmas Day: 10:00 a.m. – 4:00 p.m.
New Year’s Eve: open regular hours
New Year’s Day: open regular hours
Our accepted insurance plans
All WellNow Urgent Care centers and telehealth services accept a wide variety of insurance plans.
Copayments are determined by your insurance plan — please refer to your policy benefits for more information.
If your insurance carrier is not listed below, your claim may still be paid as an out-of- network service and may require additional financial responsibility from you. Please call your carrier’s member services (the phone number should be listed on the back of your insurance card) or refer to your policy benefits to determine your out-of- network treatment options and your financial responsibility.
Please bring with you:
Valid picture ID
Form of payment for copays
No Insurance? No problem.
WellNow Urgent Care has very competitive pricing to provide our uninsured patients with affordable healthcare. We accept cash, credit and debit cards.
*Our accepted insurance plans are subject to change.
Anthem Blue Cross Blue Shield
Blue Cross Blue Shield
Capital District Physicians’ Health Plan (CDPHP)
CDPHP Universal Benefits
Cigna (with MVP or MultiPlan network logo)
Empire Blue Cross Blue Shield (Empire Blue Cross)
Excellus Blue Cross Blue Shield
Highmark Northeastern New York
Highmark Western New York
Humana ChoiceCare Network
Lifetime Benefits Solutions
Medicare Advantage Plans
Medicare Part B
MVP Health Plan
MVP Select Care
Pennsylvania Medicaid – Limited locations (Jamestown, Lakewood, Olean, Big Flats)
TriCare East – Humana Military
TriWest Veteran’s Choice - VA Community Care Network
UMR - A UnitedHealthcare Company
UnitedHealthcare Empire Plan
UPMC Health Plan
WellCare by Fidelis Care
WellCare Today’s Options Medicare Advantage Plus
Workers’ Comp and Employer First Aid
Network Association, with insurance carriers carrying the logo of:
America’s Choice Provider (ACPN)
Prime Health Services
Why choose WellNow Urgent Care?
As an alternative to visiting your primary care provider or an emergency room, WellNow is here for you when you want to get well, now. Our qualified and friendly providers are committed to offering reliable, accessible services for our patients and communities. We are proud to be one of only 10% of urgent care facilities accredited by the Urgent Care Association — a testament to our high standard of care.
WellNow Rochester is open 8:00 a.m. to 8:00 p.m., seven days a week to offer quick, quality urgent care with exceptional service for the non-life-threatening injuries and illnesses that you or your family may face. From coughs and colds to sprains and strains, we are proud to offer convenient healthcare with online check-ins available.
All locations have use of X-ray technology and lab testing equipment to assist our providers in your diagnosis. Our facility offers a caring and safe environment with social distancing practices in place, extra masks available for patients and in-car triage protocols to account for COVID-19 symptomatic patients. Simply walk in or, if preferred, schedule your visit now.
Located near the intersection of E Ridge Road and Portland Avenue, WellNow Rochester accepts most insurance and are open seven days a week. Check in online or walk in for a convenient way to get better.