Notice of Data Security Incident

WellNow Urgent Care providers (“WellNow”) experienced a data security incident that may have impacted some personal information belonging to certain patients. Your urgent care clinic may be operating as Physicians Immediate Care, which is also a part of WellNow. WellNow takes the security of your personal information very seriously, and we sincerely regret that this occurred. This website contains information about what happened, actions we have taken to prevent a reoccurrence, and steps you can take to protect your information.

What Happened?

On April 25, 2023, WellNow was impacted by a ransomware attack. With the assistance of external cybersecurity experts, we immediately investigated to determine the scope of the incident and to restore operations of our systems. After an extensive review of the files removed as a result of the incident, we became aware on December 11, 2023 that certain patient personal information may have been subject to unauthorized access.

What Information May Have Been Involved?

The information that may have been involved in the incident may include your name and one or more of the following: health information, health insurance information, financial information, biometric data, date of birth, social security number, driver’s license/state ID number, passport number, military ID number, username and password, or other sensitive information. We have obtained assurance that the unauthorized third party no longer possesses WellNow documents, and while your personal information was exposed, we have no evidence it has been misused.

What We Are Doing

We take the security of all information in our systems very seriously, and we want to assure you that we’ve already taken steps to prevent a reoccurrence by increasing monitoring of the impacted networks, further improving access controls, and hardening our systems.

What You Can Do

We recommend that you review the additional information below, which contains important steps you can take to protect your personal information.

You should always remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring your credit reports for suspicious or unusual activity and immediately report any suspicious activity or incidents of identity theft. You can contact credit reporting agencies using the information below:

Equifax Security
P.O. Box 105788
Atlanta, GA 30348-5788
1-866-478-0027

Experian
P.O. Box 9554
Allen, TX 75013-9544
1-888-397-3742

TransUnion
P.O. Box 160
Woodlyn, PA 19094
1-800-916-8800

You can also obtain information from the Federal Trade Commission about fraud alerts, security freezes, and steps you can take toward preventing identity theft:

Federal Trade Commission, Consumer Response Center

600 Pennsylvania Ave, NW Washington, DC 20580

1-877-IDTHEFT (438-4338) www.identitytheft.gov

For More Information

Representatives are available until 7/22/2024 to assist you with questions about this incident between the hours of 8:00 a.m. to 8:00 p.m. Eastern time, Monday through Friday, excluding holidays. Please call the help line at 1-833-961-7180.

Protecting your information is important to us. We appreciate your patience and understanding.