After-Hours
Virtual Care
Connect with a provider using 24/7 virtual care, even after your clinic is closed.
If you are experiencing a life-threatening event, call 911 or go to the nearest emergency room immediately.
WellNow provides after-hours care through virtual visits with our board-certified medical providers. This ensures our patients have access to essential care for non-life-threatening conditions even after our clinics are closed.
Highmark Blue Cross Blue Shield Members
If you're a patient with Highmark insurance and have been seen in one of our clinics within the last 24 hours, we have providers available for any after-hours questions you may have. Click the button below to speak with a Highmark after-hours provider.
What to Expect
During your visit, you will have a video consultation with one of our board-certified virtual care providers. Once you’re connected with a provider, your private, secure virtual visit typically can be completed in under 10 minutes. Based on the consultation, your provider will provide a treatment plan and prescriptions if necessary.
Complete an Online Health Interview
You’ll provide answers to a series of questions about how you are feeling, just as you would during an in-office visit, along with photos to better share your condition with a medical provider.
Provider Consultation
A WellNow provider will connect via video, review your provided information and inquire about any necessary additional information. This will help them formulate a treatment plan for you.
Treatment Plan & Prescription
You will receive a notification once your treatment plan becomes accessible through your secure patient portal. Treatment plans include patient education for the diagnosed condition, prescriptions (if applicable) and a work note if needed.
After-Hours Virtual Care FAQs
What is virtual care?
Virtual care is a remote healthcare service that allows individuals to consult with experienced medical providers through video calls, phone calls or online messaging to receive timely medical advice and treatment for non-emergency issues.
What conditions do virtual visits cover?
A virtual care visit typically covers many non-emergency medical conditions, including minor illnesses, injuries, UTI infections, COVID-19 and flu symptoms. Virtual care provides convenient healthcare from the comfort of your home.
Is virtual care at WellNow covered by insurance?
We work with all insurance plans. But we also have a flat-rate self-pay option for $75 ensuring your WellNow virtual care visit is affordable and simple.
Patients with Highmark Insurance who have been seen in one of our clinics within the last 24 hours, have access to providers 24/7 for any questions they may have after-hours.
What do I need to have handy for a virtual care visit?
A virtual care visit with WellNow is easy. After completing registration, you will complete an online health assessment to provide details about how you feel. A WellNow medical provider will evaluate and recommend treatment.
If you are submitting through insurance, please have your insurance card handy. If you choose the $75 self-pay option, please have your credit card ready.
Who can be seen with a virtual care visit?
Adults and children over the age of 3 can be seen by a WellNow virtual care provider. Children must be accompanied by a parent during the virtual care visit.
Who benefits the most from virtual care?
Individuals seeking convenient and quick access for non-emergency medical consultations, those with minor illnesses or injuries, and those with limited mobility or transportation options benefit most from virtual care.
Is virtual care confidential?
Yes, WellNow’s virtual care platform uses secure and encrypted communication methods to protect the privacy of our patients, ensuring that personal health information shared during virtual consultations remains confidential.
Can you receive prescriptions from a virtual visit?
WellNow virtual care providers are licensed to prescribe clinically appropriate medications based on the diagnosed condition. They do not offer prescriptions for pain medications or narcotics. If your treatment plan requires a prescribed medication, you can take the prescription to the pharmacy of your choice. The patient is responsible for any costs related to prescriptions, over-the-counter treatments or necessary follow-up visits.