More FAQs
We provide patients with quick, quality medical care, and we also strive to create a comfortable and informative experience that helps take the stress out of your life.
Take a look at the questions our patients ask most frequently so you are prepared to visit us when you need to get back to being well, now.
For additional questions not addressed on this page, including our privacy practices and COVID-19, chat with us using our chat feature below or contact us.
Billing
How do I pay my WellNow Occupational Medicine bill or get help with a billing question?
To pay your WellNow occupational medicine invoice, you can call us at 716-699-9032 (option 2) or email us at employersupport@wellnow.com. For additional details visit our Occupational Medicine Invoice Payment Guide.
Does WellNow offer payment plans?
Yes, WellNow's billing team is happy to assist you with a payment plan. Please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for further assistance.
Does WellNow offer financing for treatment?
WellNow does not offer financing. However, our billing team is happy to assist you with a payment plan — please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET.
How can I check the status of a payment I made to WellNow?
Payments may take 2-3 business days to post to your account. If it has been more than 3 business days, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for an update.
What should I do if I received a notice from a collections agency about a WellNow bill in error?
If you have received a notice from a collections agency regarding a WellNow bill in error, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for assistance.
I received a bill for a workers' compensation claim — who do I contact?
If you're a patient with a question about a workers' compensation claim bill, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET. If you're an employer, please email omsupport@Wellnow.com.
How do I find my WellNow account number?
Your account number is located in the upper-right corner of your billing statement. If you're unable to locate it there, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for assistance.
How do I update my insurance information with WellNow?
To update your insurance information, please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, and our team will assist you.
Clinic
What's the best way to reach WellNow's corporate team for partnership, sponsorship, or general (non-clinical) inquiries?
For corporate, partnership, sponsorship, or general inquiries, call 855-314-7705 or email wecare@wellnow.com, Monday through Friday, 9 AM to 5:30 PM ET. You can also submit a message directly at wellnow.com/about/contact/.
I have an old phone number or address for a WellNow clinic — where can I find the correct, up-to-date contact information?
Clinic contact details can change over time. For the most accurate and up-to-date information, please use the location finder at wellnow.com/location-search/ to confirm the correct phone number, address, and hours for your nearest clinic.
Which WellNow location offers immigration medical exams with a USCIS-approved civil surgeon, and how do I schedule one?
WellNow's immigration medical exams (including the required civil surgeon visit) are only available at the Physicians Immediate Care | Clybourn location in Chicago, IL. To schedule your appointment, call 224-220-5940, email immigration@wellnow.com or vist https://www.wellnow.com/immigration-exams/
Who do I contact if I left a personal item behind during my WellNow visit?
Please contact the clinic you visited directly regarding any personal items left behind. A full list of clinic phone numbers can be found at wellnow.com/urgent-care-centers/.
Company
Where can I learn more about WellNow's ownership and history within The Aspen Group (TAG)?
In 2018, Five Star Urgent Care rebranded as WellNow Urgent Care to better reflect its mission of offering quick, convenient, and quality care for non-life-threatening injuries and illnesses. Wellnow is one of the healthcare brands supported by TAG – The Aspen Group, alongside Aspen Dental, ClearChoice, Chapter Aesthetic Studio, and Lovet Pet Health Care. To learn more about WellNow's place within TAG's family of brands, visit teamtag.com.
How can I partner with WellNow?
WellNow is proud to be part of the communities we serve, supporting local partnerships, sponsorships, and events. To learn more about partnering with Wellnow, visit our community page at wellnow.com/about/community/.
Is WellNow hiring?
Yes, Wellnow is actively seeking exceptional individuals to join our team. Please visit the WellNow careers page at wellnow.com/about/careers/ for current opportunities.
Hours
Are WellNow clinics open on national holidays, and how can I check hours before I go?
Most WellNow clinics are open on major holidays, though hours may vary by location. Visit wellnow.com/urgent-care-centers/ to confirm your nearest clinic's current hours before you go, and reserve your spot online in advance to save time when you arrive.
What is the best way to check if a WellNow clinic is open during severe weather closures?
The safety of our patients and team is WellNow's top priority. If a clinic needs to close due to severe weather, our website is updated every 15 minutes, not real-time, therefore, please visit wellnow.com/urgent-care-centers/ shortly before your visit to confirm your nearest clinic's current status during severe weather closures.
What are WellNow's Occupational Medicine hours, and are they the same as regular clinic hours?
Occupational Medicine services are available at all WellNow locations during the same hours as the clinic — 7 days a week, 8 AM to 8 PM. More complex and specialized tests like Silica and Hazmat exams have additional scheduling requirements — for these, please email occmedscheduling@wellnow.com to arrange your appointment.
My nearest WellNow clinic is closed or fully booked — how do I find another option?
We apologize for the inconvenience. You can find nearby open locations using our location finder at wellnow.com/location-search/. If you need care right away, WellNow's virtual care service is available 24/7 at wellnow.com/virtual-care/.
Insurance
How do I find my insurance company's NAIC code?
Your insurance company's NAIC code is located on the insurance card issued to you by your provider.
Do I need insurance pre-certification before my WellNow visit?
For information about insurance pre-certification, please contact your insurance provider directly.
How do I find out my insurance co-pay amount?
Please check the back of your insurance card to see your co-pay amount. For further information, please contact your insurance provider directly.
How do I reach the WellNow Credentialing Department?
You can reach the WellNow Credentialing Department at credentialing@wellnow.com. Please include your name, your company's name, the state, provider, or location you're requesting, and the best email for a response.
Where can I check whether WellNow accepts my specific insurance plan in my state?
The best way to ensure your insurance is accepted at WellNow is by confirming with your insurance company on their website or over the phone. You can also check our list of most commonly accepted insurance plans at wellnow.com/your-visit/insurance-by-state/. Please note that the list shown online is not a comprehensive list of all the covered insurance plans.
Medical Records
Can I get a copy of my COVID-19 vaccination card from WellNow?
WellNow no longer offers COVID-19 vaccinations and does not retain copies of patient vaccination cards.
How do I get a doctor's note or work/school excuse from WellNow?
If you need a doctor's note, you'll need to be seen by one of our providers first. You're welcome to walk in to any clinic or reserve a time online at wellnow.com/urgent-care-centers/.
Prescription
Can I get a prescription for migraine medication at WellNow?
Yes, you can walk in or reserve your time online for a migraine evaluation. Your provider will review your medical history and perform a neurological exam to identify the type of headache pain you're experiencing and recommend the right treatment.
Can I ask a WellNow provider if two medications are safe to take together?
Please contact the clinic you visited directly for any questions regarding your medication. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
How do I change my prescription with WellNow?
For assistance with prescription changes, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/
Where can I pick up a prescription from my WellNow telehealth visit?
The WellNow Telehealth team can submit your prescription electronically to the pharmacy of your choice. Please call 833-863-1144 if you need help or have questions about your prescription from a WellNow telehealth visit.
How do I change my prescription with WellNow?
For assistance with prescription changes, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/
How do I change the pharmacy listed on my WellNow prescription?
For assistance updating your pharmacy, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/
Where can I pick up a prescription from my WellNow telehealth visit?
The WellNow Telehealth team can submit your prescription electronically to the pharmacy of your choice. Please call 833-863-1144 if you need help or have questions about your prescription from a WellNow telehealth visit.
OccMed
What is the WellNow Occupational Medicine Employer Portal and how do I request access?
The WellNow Occupational Medicine Employer Portal is a dedicated online account management tool built specifically for employers who use Wellnow's Occupational Medicine services — it is separate from a general Wellnow patient account. Through the portal, employers can send employees for pre-employment testing, drug and alcohol screenings, DOT physicals, and other occupational health services, while tracking visit activity and staying compliant with workplace safety regulations. To set up your Occupational Medicine Employer account or request portal access, please email omaccounts@wellnow.com.
Does WellNow perform respirator clearance exams?
Yes, WellNow offers respirator clearance exams at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow perform pulmonary function testing (PFT)?
Yes, WellNow offers pulmonary function testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow offer federal (NIDA) and non-federal drug testing?
Yes, WellNow offers both federal drug testing (NIDA) and non-federal drug testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow perform silica clearance exams?
Yes, WellNow offers silica clearance exams at most locations. More complex and specialized tests like Silica and Hazmat exams have have additional scheduling requirements — for these, please email occmedscheduling@wellnow.com to arrange your appointment.
Does WellNow test for asbestos exposure?
Yes, asbestos exams are available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow offer Evidential Breath Testing (EBT)?
Yes, WellNow offers Evidential Breath Testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow offer Physical Ability Testing?
Yes, WellNow offers Physical Ability Testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow offer titer testing for MMR, Hepatitis B, or Varicella?
Yes, titer testing for MMR, Hepatitis B, and Varicella is available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow offer Titmus vision testing?
Yes, Titmus vision testing is available at at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
Does WellNow perform Fire Department physicals (NFPA-1582)?
Yes, Fire Department physicals are available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.
How do I get a copy of my Occupational Medicine or employer-paid test results?
To obtain a copy of employer-paid test results, please email epsreporting@wellnow.com. For workers' compensation documentation or claim information, please email officesupport@wellnow.com.
What documents do I need to bring for an Occupational Medicine visit at WellNow?
For an Occupational Medicine visit at WellNow, please ensure your employer has submitted an employee service authorization form for the requested services. Service Auth forms can be submitted electronically by your employer to WellNow, or your employer can provide you a paper copy of the form to bring to your visit. In addition, bring your government-issued photo ID, vaccination records (if available), and a form of payment.
I'm an Occupational Medicine employer client and I'm having trouble logging into my Employer Portal account — what should I do?
If you're having trouble accessing your Occupational Medicine Employer Portal — the account used specifically for managing your organization's OccMed testing and screenings — please email omaccounts@wellnow.com and our team will help resolve the issue.
Who is responsible for managing my WellNow employer account?
For questions about your Occupational Medicine Employer account or to reach your account representative, please email omsupport@wellnow.com and our team will be glad to help.
As an employer, how do I verify that one of my employees was seen at a WellNow clinic for an Occupational Medicine visit?
To verify an employee's attendance at a WellNow clinic for an Occupational Medicine visit, please email omsupport@wellnow.com with the employee's name and visit date, and our team will confirm the details for you.
How much does Workers' Compensation treatment cost for my employees at WellNow?
For information on the cost of Workers' Compensation treatment for your employees, please email omsupport@wellnow.com and our team will provide details specific to your organization.
Does WellNow help with OSHA or FMCSA guideline questions?
Yes, WellNow can help with OSHA and FMCSA guideline questions. Please visit our Occupational Medicine page to learn more.
How do I request an employment verification letter for a current or former WellNow employee?
For employment verification requests, please email contacthr@wellnow.com and our HR team will assist you.
Illness
Does WellNow treat MRSA infections?
Yes, WellNow treats MRSA infections at all clinic locations.
Can WellNow remove an ingrown toenail?
Yes, WellNow treats ingrown toenails. You're welcome to walk in to any clinic or reserve a time online to avoid the wait.
Does WellNow treat pink eye?
Yes, WellNow treats eye pain, redness, swelling, and discharge associated with pink eye.
Can WellNow help with a toothache?
Yes, WellNow can help ease the pain of a toothache until you're able to see your dental provider.
Does WellNow test for mono?
Yes, our team can perform an exam that includes a rapid test to help diagnose mono.
Does WellNow perform drug and alcohol testing for nicotine or marijuana use?
Yes, WellNow clinics offer drug and alcohol testing and analysis, including screening for nicotine and marijuana use.
Can WellNow remove a tick or test for Lyme disease?
Yes, WellNow can help with tick bites, including tick removal. Visit our website at www.wellnow.com for more information on ticks and Lyme disease.
Injury
Can WellNow treat wounds or remove a wart?
Yes, WellNow can help with wounds and other non-life-threatening procedures, including wart removal.
Does WellNow treat back pain?
Yes, WellNow can help with back pain. You're welcome to walk in to any clinic or reserve your time online.
Does WellNow treat eye injuries, like a corneal abrasion?
Yes, if you're experiencing an eye injury or chemical exposure, our team can evaluate you with a full eye exam.
Does WellNow treat animal or insect bites?
Yes, if you've been bitten by an animal or insect, WellNow can help.
Visit
What types of allergies does WellNow treat?
WellNow treats seasonal allergies, environmental allergies, and penicillin challenges, including indoor and outdoor allergens such as tree and grass pollen, mold, dust, and pet allergens.