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More FAQs

We provide patients with quick, quality medical care, and we also strive to create a comfortable and informative experience that helps take the stress out of your life.


Take a look at the questions our patients ask most frequently so you are prepared to visit us when you need to get back to being well, now.


For additional questions not addressed on this page, including our privacy practices and COVID-19, chat with us using our chat feature below or contact us.

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Billing

To pay your WellNow occupational medicine invoice, you can call us at 716-699-9032 (option 2) or email us at employersupport@wellnow.com. For additional details visit our Occupational Medicine Invoice Payment Guide.

Yes, WellNow's billing team is happy to assist you with a payment plan. Please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for further assistance.

WellNow does not offer financing. However, our billing team is happy to assist you with a payment plan — please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET.

Payments may take 2-3 business days to post to your account. If it has been more than 3 business days, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for an update.

If you have received a notice from a collections agency regarding a WellNow bill in error, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for assistance.

If you're a patient with a question about a workers' compensation claim bill, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET. If you're an employer, please email omsupport@Wellnow.com.

Your account number is located in the upper-right corner of your billing statement. If you're unable to locate it there, please call our billing team at 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, for assistance.

To update your insurance information, please call 716-699-9032, Monday through Friday, 8:00 AM to 7:00 PM ET, and our team will assist you.

To submit a refund request or to check status of your refund request, please call our billing team at (716) 699-9032. We're available Monday–Friday, 8:00 AM–7:00 PM ET.

Clinic

For corporate, partnership, sponsorship, or general inquiries, call 855-314-7705 or email wecare@wellnow.com, Monday through Friday, 9 AM to 5:30 PM ET. You can also submit a message directly at wellnow.com/about/contact/.

Clinic contact details can change over time. For the most accurate and up-to-date information, please use the location finder at wellnow.com/location-search/ to confirm the correct phone number, address, and hours for your nearest clinic.

WellNow's immigration medical exams (including the required civil surgeon visit) are only available at the Physicians Immediate Care | Clybourn location in Chicago, IL. To schedule your appointment, call 224-220-5940, email immigration@wellnow.com or vist https://www.wellnow.com/immigration-exams/

Please contact the clinic you visited directly regarding any personal items left behind. A full list of clinic phone numbers can be found at wellnow.com/urgent-care-centers/.

Company

In 2018, Five Star Urgent Care rebranded as WellNow Urgent Care to better reflect its mission of offering quick, convenient, and quality care for non-life-threatening injuries and illnesses. Wellnow is one of the healthcare brands supported by TAG – The Aspen Group, alongside Aspen Dental, ClearChoice, Chapter Aesthetic Studio, and Lovet Pet Health Care. To learn more about WellNow's place within TAG's family of brands, visit teamtag.com.

WellNow is proud to be part of the communities we serve, supporting local partnerships, sponsorships, and events. To learn more about partnering with Wellnow, visit our community page at wellnow.com/about/community/.

Yes, Wellnow is actively seeking exceptional individuals to join our team. Please visit the WellNow careers page at wellnow.com/about/careers/ for current opportunities.

Hours

Most WellNow clinics are open on major holidays, though hours may vary by location. Visit wellnow.com/urgent-care-centers/ to confirm your nearest clinic's current hours before you go, and reserve your spot online in advance to save time when you arrive.

The safety of our patients and team is WellNow's top priority. If a clinic needs to close due to severe weather, our website is updated every 15 minutes, not real-time, therefore, please visit wellnow.com/urgent-care-centers/ shortly before your visit to confirm your nearest clinic's current status during severe weather closures.

Occupational Medicine services are available at all WellNow locations during the same hours as the clinic — 7 days a week, 8 AM to 8 PM. More complex and specialized tests like Silica and Hazmat exams have additional scheduling requirements — for these, please email occmedscheduling@wellnow.com to arrange your appointment.

We apologize for the inconvenience. You can find nearby open locations using our location finder at wellnow.com/location-search/. If you need care right away, WellNow's virtual care service is available 24/7 at wellnow.com/virtual-care/.

Insurance

Your insurance company's NAIC code is located on the insurance card issued to you by your provider.

For information about insurance pre-certification, please contact your insurance provider directly.

Please check the back of your insurance card to see your co-pay amount. For further information, please contact your insurance provider directly.

You can reach the WellNow Credentialing Department at credentialing@wellnow.com. Please include your name, your company's name, the state, provider, or location you're requesting, and the best email for a response.

The best way to ensure your insurance is accepted at WellNow is by confirming with your insurance company on their website or over the phone. You can also check our list of most commonly accepted insurance plans at wellnow.com/your-visit/insurance-by-state/. Please note that the list shown online is not a comprehensive list of all the covered insurance plans.

Medical Records

WellNow no longer offers COVID-19 vaccinations and does not retain copies of patient vaccination cards.

If you need a doctor's note, you'll need to be seen by one of our providers first. You're welcome to walk in to any clinic or reserve a time online at wellnow.com/urgent-care-centers/.

If your visit was within the last 14 days, call the clinic where you were seen to request a copy of your physical therapy referral. If it's been more than 14 days, you can request a copy by completing the medical records request form on our website at https://www.wellnow.com/your-visit/medical-records/.

Prescription

Yes, you can walk in or reserve your time online for a migraine evaluation. Your provider will review your medical history and perform a neurological exam to identify the type of headache pain you're experiencing and recommend the right treatment.

Please contact the clinic you visited directly for any questions regarding your medication. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

For assistance with prescription changes, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/

The WellNow Telehealth team can submit your prescription electronically to the pharmacy of your choice. Please call 833-863-1144 if you need help or have questions about your prescription from a WellNow telehealth visit.

For assistance with prescription changes, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/

For assistance updating your pharmacy, please contact the clinic you visited directly. A full list of clinic phone numbers is available at https://www.wellnow.com/urgent-care-centers/

The WellNow Telehealth team can submit your prescription electronically to the pharmacy of your choice. Please call 833-863-1144 if you need help or have questions about your prescription from a WellNow telehealth visit.

OccMed

The WellNow Occupational Medicine Employer Portal is a dedicated online account management tool built specifically for employers who use Wellnow's Occupational Medicine services — it is separate from a general Wellnow patient account. Through the portal, employers can send employees for pre-employment testing, drug and alcohol screenings, DOT physicals, and other occupational health services, while tracking visit activity and staying compliant with workplace safety regulations. To set up your Occupational Medicine Employer account or request portal access, please email omaccounts@wellnow.com.

Yes, WellNow offers respirator clearance exams at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, WellNow offers pulmonary function testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, WellNow offers both federal drug testing (NIDA) and non-federal drug testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, WellNow offers silica clearance exams at most locations. More complex and specialized tests like Silica and Hazmat exams have have additional scheduling requirements — for these, please email occmedscheduling@wellnow.com to arrange your appointment.

Yes, asbestos exams are available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, WellNow offers Evidential Breath Testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, WellNow offers Physical Ability Testing at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, titer testing for MMR, Hepatitis B, and Varicella is available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, Titmus vision testing is available at at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

Yes, Fire Department physicals are available at most locations, please call your local clinic to confirm availability. A full list of clinic phone numbers is available at wellnow.com/urgent-care-centers/.

To obtain a copy of employer-paid test results, please email epsreporting@wellnow.com. For workers' compensation documentation or claim information, please email officesupport@wellnow.com.

For an Occupational Medicine visit at WellNow, please ensure your employer has submitted an employee service authorization form for the requested services. Service Auth forms can be submitted electronically by your employer to WellNow, or your employer can provide you a paper copy of the form to bring to your visit. In addition, bring your government-issued photo ID, vaccination records (if available), and a form of payment.

If you're having trouble accessing your Occupational Medicine Employer Portal — the account used specifically for managing your organization's OccMed testing and screenings — please email omaccounts@wellnow.com and our team will help resolve the issue.

For questions about your Occupational Medicine Employer account or to reach your account representative, please email omsupport@wellnow.com and our team will be glad to help.

To verify an employee's attendance at a WellNow clinic for an Occupational Medicine visit, please email omsupport@wellnow.com with the employee's name and visit date, and our team will confirm the details for you.

For information on the cost of Workers' Compensation treatment for your employees, please email omsupport@wellnow.com and our team will provide details specific to your organization.

Yes, WellNow can help with OSHA and FMCSA guideline questions. Please visit our Occupational Medicine page to learn more.

For employment verification requests, please email contacthr@wellnow.com and our HR team will assist you.

Chain of custody documentation is available for drug testing visits. Contact the clinic where your test was performed, or reach out to our support team at epsreporting@wellnow.com and we'll help you get the documentation you need. If you are a company that utilizes eScreen or FormFox, chain of custody documentation can also be found in your eScreen/FormFox portals.

Illness

Yes, WellNow treats MRSA infections at all clinic locations.

Yes, WellNow treats ingrown toenails. You're welcome to walk in to any clinic or reserve a time online to avoid the wait.

Yes, WellNow treats eye pain, redness, swelling, and discharge associated with pink eye.

Yes, WellNow can help ease the pain of a toothache until you're able to see your dental provider.

Yes, our team can perform an exam that includes a rapid test to help diagnose mono.

Yes, WellNow can help with tick bites, including tick removal. Visit our website at www.wellnow.com for more information on ticks and Lyme disease.

If you test positive for COVID at one of our clinics, your provider will evaluate whether COVID medication — such as Paxlovid — is right for you. Not everyone qualifies, so this is determined case by case during your visit.


WellNow offers COVID testing at our clinics, and you can also be seen through a virtual visit. Would you like to schedule a visit?

Injury

Yes, WellNow can help with wounds and other non-life-threatening procedures, including wart removal.

Yes, WellNow can help with back pain. You're welcome to walk in to any clinic or reserve your time online.

Yes, if you're experiencing an eye injury or chemical exposure, our team can evaluate you with a full eye exam.

Yes, if you've been bitten by an animal or insect, WellNow can help.

Insurance

Prior authorization typically isn't required for urgent care visits, but we recommend confirming with your insurance provider before you come in. They can also tell you whether WellNow is in-network under your plan.

WellNow is in-network with the U.S. Department of Veterans Affairs (VA), so eligible veterans can receive care without needing prior authorization. Learn more at wellnow.com/your-visit/veterans.

Immigration Exam

The total cost of the Immigration medical exam ranges from $375 to $450. This does not include the cost of any required vaccines or additional bloodwork for immunity check.
Please note that immigration exams are offered only at the Physicians Immediate Care Clybourn location in Chicago, Illinois. To schedule an immigration exam or for questions please call 224-220-5940 or email immigration@wellnow.com.

Visit

WellNow treats seasonal and environmental allergies, including indoor and outdoor allergens such as tree and grass pollen, mold, dust, and pet allergens.

No, WellNow clinics don't offer IV hydration. Most dehydration can be treated effectively with oral hydration alone, and it's usually the most effective way to rehydrate. If a GI bug is making it hard to keep fluids down, come in for an evaluation — our provider can assess whether medication to help you tolerate oral hydration is a good fit for you.


Dehydration can become dangerous quickly. Call 911 or go to the nearest emergency room right away if you or a loved one experiences any of the following: fainting or passing out, confusion or altered mental state, a rapid heartbeat, extreme dizziness or lightheadedness, or an inability to keep any fluids down. Infants and young children should also get emergency care for very dark or absent urination, cold/clammy skin, or unusual sleepiness. When in doubt, don't wait — seek emergency care.

Yes — WellNow offers both blood and urine pregnancy tests. If you have a blood test, our provider will send it to the lab and follow up with you on next steps. Walk-ins are always welcome, or you can reserve a time online.

Leg blood clots can be serious and need prompt attention. Diagnosing one requires a leg ultrasound, which WellNow clinics aren't equipped to perform. If you're experiencing symptoms of a blood clot, please go to the nearest emergency room or see a provider who can perform an ultrasound right away.

For most labs taken during your visit, you'll receive a text message or email once your results are available. Depending on your results, you may also get a follow-up call from a WellNow provider with additional information. If you haven't heard back within 48–72 hours, please contact the clinic where you were seen.

Yes, WellNow provides high school sports, school, and camp physicals at all of our locations — sports physicals start at $60. No appointment is necessary, and walk-ins are always welcome.
Please bring a list of current medications (including over-the-counter) and any immunization records, and note that a parent or guardian must accompany patients under 18.
Our staff can complete any required school or state athletic association physical forms during your visit, including forms for the Illinois High School Association (IHSA), Indiana High School Athletic Association (IHSAA), Michigan High School Athletic Association (MHSAA), New York State Public High School Athletic Association (NYSPHSAA), and Pennsylvania Interscholastic Athletic Association (PIAA).

X-rays

To request a copy of your x-rays, call the clinic where you were seen if your visit was within the last 14 days. If it's been more than 14 days, you can request your records by completing the medical records request form on our website at https://www.wellnow.com/your-visit/medical-records/. Either way, your images will be delivered electronically through a secure WebAccess Link — an encrypted, time-limited URL sent to your email — so you can view them on any internet-connected device with no special software required.