FAQs

Please check with your employer to see if your company has a service agreement with Wellnow, they may be responsible for the cost of your drug screening. Your employer can confirm this before your visit.

If you have insurance, Wellnow will collect any co-pays, deductibles, or co-insurance required by your plan. We use a real-time system to estimate your portion of the bill, which is due at the time of service.

Wellnow accepts all major credit and debit cards, as well as checks, FSA, and HSA cards. To ensure the safety of our patients and staff, we do not accept cash at this time.

Yes, you may still be seen at Wellnow for a new visit. We will collect payment for your current visit at the time of service and work with you to address your outstanding balance.

Most charges are collected during your visit. If you have insurance, Wellnow will estimate your portion and collect that amount at the time of your visit. Once your claim is processed, any remaining balance will be billed to you. If you do not have insurance, our self-pay visit rate of $175 is due at the time of service.

We apologize for the inconvenience. Please verify that you have the correct Wellnow billing number: 716-699-9032. If you continue to experience difficulty, you may also reach our customer service team, available Monday through Friday from 9:00 AM to 5:30 PM Eastern time, at 855-314-7705.

If you have insurance, Wellnow estimates your portion and collects that amount at the time of your visit. Once your claim is processed, any remaining balance is billed to you. If you do not have insurance, our self-pay visit rate of $175 is collected at the time of service. If you have questions, please call 716-699-9032 so we can assist you.

Wellnow does not accept cash in order to maintain the safest environment for our patients and team. We accept all major credit and debit cards, checks, FSA, and HSA cards.

For information about your current balance, please contact our Wellnow billing team at 716-699-9032. Our team is glad to help clarify any charges and answer your questions.

Removing stitches is complimentary at Wellnow if they were originally placed at a Wellnow clinic and you return to a Wellnow location for removal.

The cost of a COVID-19 test at Wellnow depends on your insurance coverage. If you have insurance, we will bill your plan and estimate and collect any portion you may owe during your visit. Once your claim is processed, any remaining balance will be billed to you. If you do not have insurance, we offer a self-pay visit for a flat rate of $175.

No, Wellnow does not charge facility fees. You will receive one clear bill for your visit, so you know exactly what to expect.

Yes, if you do not have insurance, Wellnow offers a self-pay rate for in-clinic visit and virtual care visits. Self-pay price for Wellnow in-clinic visit is $175, which includes an exam, medical history review, vital signs, any x-rays, take-home instructions and point-of-care testing. Additional charges may apply for certain labs and medical equipment. Self-pay price for virtual care visit is $75. Please note: Wellnow virtual visits do not include x-rays or tests. Additionally, any tests requiring labs to be sent out is extra, up to a max of $200 with Self-pay. These tests can include urinary tract infections, Sexually Transmitted Infection (STI) panels, Vaginitis testing, and Lesion tests.

Yes, an STI/STD test is covered under the Wellnow $175.00 self-pay rate as long as it is performed within a standard clinic visit and does not require outside lab work.

To contact a Wellnow clinic, please use the location finder on our website at https://www.Wellnow.com/location-search/ to find the phone number and details for your nearest location.

Yes, Wellnow provides translation services at all clinic locations to ensure every patient receives clear communication during their visit.

Yes, all Wellnow clinics offer phone interpreters and other accommodations to support clear communication for hearing-impaired patients. Please inform our team upon arrival so we can assist you promptly.

Yes, all Wellnow locations are fully wheelchair accessible, and a wheelchair is available for patient use upon request. Please let our team know how we can best assist you.

Wellnow welcomes walk-ins during normal operating hours. Most of our clinics are open 8am-8pm, seven days a week. Please visit our website to confirm the hours for your nearest location. Wellnow also offers the option to reserve a spot online as a convenient alternative to a traditional walk-in visit, allowing you to select a preferred arrival window and complete your registration in advance, so you spend less time waiting at the clinic.

Hours vary by location, but most Wellnow clinics are open 8am-8pm, seven days a week. Please visit Wellnow.com and use our location finder to confirm the hours for your nearest clinic.

We recommend arriving at least 30 minutes before closing time to ensure you are seen before the Wellnow clinic closes. Our team will do their best to accommodate you.

Yes, Wellnow offers skin testing for tuberculosis (PPD) at all our locations for patients who require it for employment, school, or medical purposes.

You are welcome to walk into any Wellnow clinic for an evaluation. However, for ongoing mental health concerns such as anxiety or depression, we strongly recommend establishing care with a licensed mental health provider or your primary care physician for the most appropriate long-term support.

Wellnow providers can perform a physical examination to assess for signs of appendicitis. If appendicitis is suspected, we will refer you to an emergency room immediately, as this condition requires urgent surgical evaluation.

Wellnow offers immigration medical exams for individuals applying for U.S. residency at our Clybourn location in Chicago. Exams are conducted by USCIS-designated civil surgeons. To schedule a visit, please contact our Immigration Specialist at our Clybourn location by calling 224-220-5940 or by emailing immigration@Wellnow.com. We are happy to help guide you through the process.

Wellnow does not place hard casts for fractures. However, we can provide soft casts or splints as appropriate, and our providers will refer you to the right specialist for further care.

Yes, our Wellnow medical providers can safely assist with removing a bug or foreign object from your ear. Please visit any Wellnow clinic, and our team will evaluate and treat you promptly.

Wellnow is not equipped to treat gunshot wounds. If you or someone you know has a gunshot wound, please go directly to the nearest emergency room or call 911 immediately.

Wellnow clinics do not have MRI, CT, or Ultrasound equipment on-site. If advanced imaging is needed, our providers will refer you to an appropriate facility to ensure you receive the care you need.

Yes. At Wellnow we are here to see you through from injury to recovery. If you require a follow-up visit, your provider will inform you and provide details of when to return for a follow-up visit.

Yes, Wellnow accepts Highmark insurance. We provide after-hours access for Highmark patients through our virtual care platform. If you have questions within 24 hours of your visit, please contact the Wellnow clinic you visited during normal business hours to speak with a provider. After hours, you can connect with a virtual provider.

Wellnow works with most major health insurance plans, including Medicare and Medicaid. You are always welcome to come in for care, and our team will review and verify your insurance eligibility and coverage at the time of your visit.

Yes, Wellnow Urgent Care accepts Worker's Compensation for workplace injuries.

Wellnow has 150+ clinic locations across New York, Illinois, Michigan, Indiana, and Pennsylvania. Please use the location finder on our website to find the nearest clinic to you.

Your medical information is confidential and protected by law. With your permission, Wellnow is happy to share a summary of your visit with your primary care provider to support your ongoing care.

You can request copies of your Wellnow medical records by completing a request form on our website at https://www.Wellnow.com/your-visit/medical-records/ or by mail, email, phone, or fax. Email: medicalrecords@Wellnow.com | Fax: (315) 410-5452. Mail: For Illinois, Indiana, New York, and Pennsylvania Clinics: Wellnow Urgent Care, P.O. Box 10459, Albany, NY 12201 | For Michigan Clinics: P.O. Box 10249, Albany, NY 12201. Record requests typically take up to 10 days to process.

Point-of-care results are typically available while you wait during your visit, while more comprehensive lab-based results can be ready in as little as 24 hours. You will be notified once your results are available.

Wellnow has 150+ clinic locations across New York, Illinois, Michigan, Indiana, and Pennsylvania. Please use the location finder on our website to find the nearest clinic to you.

Yes, patients may visit any Wellnow clinic to complete an employment-related drug test. Please bring all relevant documentation provided by your employer to ensure the test is processed correctly.

Yes, Wellnow clinics perform drug and alcohol screenings for employment purposes (Occupational Medicine). Please contact your nearest location to confirm availability and any requirements specific to your screening. Wellnow offers afterhours on-site services in IL. Please call 1-800-284-2765 if you need afterhours on-site services. Additionally, Wellnow offers on-site screenings at your workpalce. It is a convenient way for your team to access comprehensive care. To book an on-site event, please submit a request form.

Yes, all Wellnow providers are DOT certified, so a DOT physical can be completed at any Wellnow location. Scheduling a visit is encouraged to reduce wait time but walk-ins are welcome.

Yes, all Wellnow providers are listed on the National Registry of Certified Medical Examiners and are fully qualified to perform occupational medicine evaluations, including DOT physicals.

You can submit a medical authorization form for your employee on the Wellnow website.

A service agreement is not required for your employees to receive occupational medicine services at Wellnow. However, you will need to set up an account with Wellnow on our website.

Yes, most of the Wellnow clinic locations are able to perform respirator fit testing. We recommend contacting your nearest clinic in advance to confirm availability and any specific requirements.

Yes, most Wellnow clinics have soundproof booths or certified rooms available to perform audiogram testing. Please contact your nearest clinic to confirm availability.

Yes, for Wellnow Occupational Medicine patients, we provide Tdap and Hepatitis B vaccines as part of our occupational health services.

Yes, we will provide the necessary chain of custody documentation for your emplyment drug test. Please let our team know at the time of your visit.

Employment drug test results are sent to the Medical Review Officer (MRO) and if the lab result is positive the MRO will reach out to the patient before releasing results to the employer to see if there is a legal reason for the result.

Your medical information is confidential and protected by law. With your permission, Wellnow is happy to share a summary of your visit with your primary care provider to support your ongoing care.

For faster service, Wellnow recommends completing your patient registration forms online before arriving at the clinic. You will receive a text or email link to the forms after your visit is scheduled. You can also use the same link to complete your forms at the clinic.

At Wellnow, prescription refills require an in-person or virtual evaluation with one of our providers to ensure your continued safety and appropriate care. Visit your nearest Wellnow clinic or connect with us through virtual care to be evaluated.

Reserving a spot online at Wellnow is a convenient alternative to a traditional walk-in visit. It allows you to select a preferred arrival window and complete your registration in advance, so you spend less time waiting at the clinic.

To cancel your Wellnow visit, please find the confirmation text we sent you and reply with "X" to cancel. If you need additional help, please contact your local Wellnow clinic directly. Clinic locations and phone numbers can be found on our website at: https://www.Wellnow.com/location-search/

You can use the link in your Wellnow confirmation text or email to update your arrival time. Please note that scheduled visits are automatically cancelled 30 minutes after the scheduled visit time. However, you are always welcome to walk in, and when you arrive our team will do their best to see you as soon as possible.

We encourage you to visit Wellnow for STI/STD evaluation if you are experiencing any discomfort, unusual symptoms, or believe you may have been exposed to an infection. Seeking care early is always the right step.

Wellnow provides a comprehensive STI/STD Test Panel that screens for common infections, including Chlamydia, Gonorrhea, HIV, Syphilis, Hepatitis B/C, HSV-1/2, Trichomoniasis, and Bacterial Vaginosis. Additionally, we offer PrEP and PEP medications for eligible patients.

Wellnow providers work quickly to assess your condition, and as needed, swabs, blood draw or urine samples are collected. Point-of-care results are typically available while you wait during your visit. If needed, more comprehensive lab-based results can be ready in as little as 24 hours. If results confirm the presence of a sexually transmitted infection, quick treatment can typically help reduce the symptoms of the infection and prevent it from spreading.

Because many STIs and STDs do not cause noticeable symptoms, we encourage early detection through testing. Identifying an infection early is an important step in protecting your long-term health and the health of others.

Wellnow offers screening for HIV, Hepatitis B, and Hepatitis C, but please note that treatment for these conditions is not available at our locations at this time. However, Wellnow does offer HIV medication for preventative measures.

STI/STD testing at Wellnow is simple and comfortable. Depending on what's being screened, our team may collect a swab, urine sample, or blood draw. Point-of-care results are typically available while you wait during your visit, while more comprehensive lab-based results can be ready in as little as 24 hours. You will be notified once your results are available.

STI/STD testing is offered as point-of-care, meaning results are available while you wait during your visit. If needed, more comprehensive lab-based test results can be ready in as little as 24 hours. Once results are available, you will be notified via text or email. If opted in for SMS, a text link will be sent to your phone, otherwise the link to your test results will be sent to your email. We are committed to communicating your results in a timely and confidential manner.

Yes, your visit will begin with a one-on-one consultation with a licensed Wellnow medical provider and they will evaluate whether a STI/STD is clinically appropriate. This allows us to understand your concerns, guide you through the testing process, and ensure you receive appropriate care.

At this time, Wellnow does not provide routine immunizations or vaccines such as flu shots as a standalone service. Vaccines may be offered as part of your treatment when medically indicated — for example, we may offer a Tetanus/Tdap vaccine following a wound or injury. Please contact your nearest location for the most current information.

Wellnow does not currently offer the Yellow Fever vaccine at any of our clinic locations. We recommend contacting a travel medicine clinic or your primary care provider for this vaccination.

Yes, Wellnow can provide a Tetanus or Tdap shot when it is medically indicated as part of your treatment — for example, following a wound or injury. Please ask your provider during your visit.

Wellnow Virtual Care services are available to patients 3 years of age and older and is a convenient option for many non-emergency conditions. Please note that a parent or guardian must be present for patients under 18.

Virtual care is a remote healthcare service that allows individuals to consult with experienced urgent care medical providers through video calls, phone calls or online messaging to receive timely medical advice and treatment for non-emergency issues. 

Yes, the LIV by WellNow virtual care platform uses secure and encrypted communication methods to protect the privacy of our patients, ensuring that personal health information shared during virtual consultations remains confidential.

Wellnow virtual urgent care is well-suited for patients who need timely medical guidance for minor illnesses, infections, or other non-emergency concerns and prefer the convenience of connecting with a provider from home or work.

Wellnow welcomes walk-ins during normal business hours. Most of our clinics are open 8am-8pm, seven days a week. Please visit our website to confirm the hours for your nearest location. While walk-ins are always welcome, we encourage you to schedule a visit and complete your registration in advance, so you spend less time waiting at the clinic.

An appointment is not required to visit a Wellnow clinic. You are welcome to walk in during normal business hours. Most clinics are open 8am-8pm seven days a week. Please visit our website to confirm the hours for your nearest location. While walk-ins are always welcome, we encourage you to schedule a visit and complete your registration in advance, so you spend less time waiting at the clinic.

LIV by Wellnow physicians may prescribe a compounded drug containing semaglutide, when determined to be medically appropriate for the patient. These compounded medications will be prepared by a licensed 503A Compounding Pharmacy. Compounded medications have not been evaluated by the FDA for safety, efficacy, or quality, and have not been approved by the FDA.

These compounded medications, including compounded semaglutide, are customized to meet the individual needs of the patient. Not all patients are candidates for compounded medications. Your provider will assess the risks, benefits, and alternatives before prescribing.

LIV by Wellnow contracts exclusively with licensed 503A Compounding Pharmacies in the United States.

Compounded Semaglutide, when combined with a healthy diet and moderate exercise, can help reduce your appetite and unhealthy cravings, increase the feeling of fullness after meals, sustain weight reduction, improve blood sugar levels and reduce the risk of major adverse cardiovascular events.

Semaglutide is a medicine known as a GLP-1 RA. It is used to mimic the hormone GLP-1, which regulates blood sugar levels by stimulating insulin release. This helps reduce glucagon secretion and slows gastric emptying — which helps you feel fuller, faster.

Compounded semaglutide medication is self-administered via subcutaneous (under-the-skin) injection once a week. The dosage may vary depending on individual patient factors and response to treatment. Your virtual care team will provide detailed instructions to ensure you feel comfortable with the process.

Watch this video to learn more.

You may be eligible for compounded semaglutide if you are 18 years or older and have an initial body mass index (BMI) of 30 or higher, or if you are 18 years or older with an initial body mass index (BMI) of 27 or higher WITH the presence of at least one weight-related comorbid condition (e.g., high cholesterol or hypertension).

Get started with the eligibility questionnaire.

You will not qualify if you are pregnant or trying to become pregnant, you have a personal or family history of pancreatitis or you have a personal or family history of medullary thyroid cancer or multiple endocrine neoplasia.

If you are diabetic, we recommend seeking more information with your primary care doctor — brand name semaglutide may be covered by your insurance.

You will see the best results if you use semaglutide in addition to a healthy diet and increased physical activity.

Everyone is different, but studies show you can achieve significant weight loss with semaglutide compared to diet and exercise alone. 
According to The STEP 3 Randomized Clinical Trial, semaglutide patients lost an average of 16% body weight.¹
 
¹Wadden TA, Bailey TS, Billings LK, Davies M, Frias JP, Koroleva A, Lingvay I, O'Neil PM, Rubino DM, Skovgaard D, Wallenstein SOR, Garvey WT; STEP 3 Investigators. Effect of Subcutaneous Semaglutide vs Placebo as an Adjunct to Intensive Behavioral Therapy on Body Weight in Adults With Overweight or Obesity: The STEP 3 Randomized Clinical Trial. JAMA. 2021 Apr 13;325(14):1403-1413. doi: 10.1001/jama.2021.1831. PMID: 33625476; PMCID: PMC7905697. 

Common side effects may include nausea, vomiting, diarrhea and constipation. These symptoms often improve over time as the body adjusts to the medication.
 

Warnings and Precautions: 

1. Pancreatitis: Semaglutide may increase the risk of pancreatitis. Patients should be monitored for signs and symptoms of pancreatitis, such as persistent severe abdominal pain.

2. Thyroid C-Cell Tumors: GLP-1 RAs have been associated with an increased risk of thyroid C-cell tumors in rodents. The relevance of this finding to humans is uncertain. 

3. Hypoglycemia: When used in combination with insulin secretagogues or insulin, semaglutide may increase the risk of hypoglycemia. Dosage adjustments may be necessary. 

LIV by Wellnow is a cash-pay program and is not billed through insurance. Patients are responsible for the cost of the program. Payment is determined based on membership type, and is due at the time of enrollment. Ongoing payment is collected monthly or quarterly before medication is shipped out. In some cases, HSA or FSA funds may be used—please check with your benefits administrator to confirm eligibility.

LIV by Wellnow is available virtually in IL, IN, MI, NY, and PA. For the most current availability, visit liv.wellnow.com.

There is no maximum treatment duration for LIV by Wellnow weight loss. Some patients may require ongoing medication to maintain their results. Your provider will regularly review your progress and determine the appropriate course of treatment for your individual needs.

Yes, one complimentary virtual visit with a LIV by Wellnow provider is available prior to enrollment, following completion of our eligiblity form: https://liv.wellnow.com/eligibility. This gives you the opportunity to ask any questions you may have before committing to a plan.

LIV by Wellnow membership cost may vary based on the dosage and payment frequency. To review your billing details, please log in to your profile.

If you have concerns about your LIV by Wellnow membership, our providers are always available to answer any questions you have. A virtual visit can be scheduled here: To cancel your LIV by Wellnow membership, go to your profile, select 'Memberships,' and follow the prompts to cancel. If you encounter any problems, contact us at LIVsupport@Wellnow.com or by calling 1-833-944-4434. Our support team is here to help.

LIV by Wellnow provider visits are conducted remotely through our virtual care platform. Virtual care is a convenient and private way to begin and manage your weight loss treatment from home. LIV by Wellnow allows you to consult with a licensed medical provider via a secure video call and get answers to any non-emergency, weight loss-related questions you may have.

A virtual visit with a LIV by Wellnow provider is not required unless a licensed provider has specific clinical concerns following your online intake review. Your care team will reach out if a virtual visit is needed.

If you are experiencing side effects or any health issues from your weight loss medication, please schedule a virtual visit with one of our LIV by Wellnow providers to discuss your symptoms. If after the visit you decide to stop, please email: livsupport@wellnow.com or call 1-833-944-4434.

LIV by Wellnow membership starts at $279/month, and $379 per month for higher doses (1.7mg/week or 2.4mg/week). You can save $30 by signing up for a quarterly membership. Quarterly memberships start at $747 for 3-months. The cost of your membership includes medication, supplies and unlimited virtual visits. Tax is included except for patients in the state of Illinois, where tax will be 1% of your final cost. In some cases, HSA or FSA funds may be used—please check with your benefits administrator to confirm eligibility.

LIV by Wellnow weight loss results vary by individual. A healthy lifestyle, exercise and consistent use of the medication are key factors in your progress. Your provider will monitor your treatment and adjust your plan as needed to help you achieve your goals.

Yes, the LIV by Wellnow virtual care platform uses secure, encrypted communication to protect your personal health information throughout every visit.

Your LIV by Wellnow weight loss medication will be shipped from Logos Pharmacy in Tampa, FL via FedEx in discreet packaging to protect your privacy. You will receive a shipping notification email from FedEx when it is on its way to you.

Please allow 5–7 business days after your weight loss prescription is approved for delivery. You will receive shipping confirmation emails directly from FedEx. If you still have concerns, please email: LIVsupport@Wellnow.com or call us at 1-833-944-4434.

Please allow 5–7 business days for any additional weight loss supply shipments to arrive. If items are still missing after that time, you can email our support team at: LIVsupport@Wellnow.com or call us at 1-833-944-4434 and we will work to resolve the issue promptly.

Yes, all Wellnow clinics are equipped with on-site digital X-ray machines and qualified staff to perform imaging. X-rays are performed based on a provider's evaluation of your needs.

No, X-rays at Wellnow are not available without a medical evaluation. You will need to be seen by one of our providers first, who will determine whether imaging is appropriate for your condition.