COVID-19 Help Center
COVID-19 PCR testing with next-day results is available at all WellNow centers in NY, OH, MI and IL.
Most WellNow locations open 7 days a week. Walk-ins are welcome. Appointments are available if preferred. [Patients in New York who are asymptomatic are encouraged to visit one of our dedicated COVID-19 testing sites.]
COVID-19 tests administered at our centers by their specified testing times will return results within 24 hours; all other PCR results will be returned within 48 hours. (Indiana patients with some insurance companies will receive results within 3 days due to certain requirements. Please check with our staff for more information.)
To view your PCR results, visit our patient portal.
Currently, 98% of COVID-19 PCR tests return results within 24 hours; 99-100% return within 48 hours.
Masks are required for all visits at our centers.
COVID-19 Testing FAQ
You are welcome to simply walk in for COVID-19 testing. No appointment and no prescription required. If preferred, you may schedule your visit at your nearest WellNow center.
If you book an appointment, upon arrival, please respond to your appointment text with “here” and wait in your car until you receive further notification.
New York patients who are asymptomatic (not exhibiting symptoms), and who are not considered high risk for COVID-19, are encouraged to visit one of our dedicated COVID-19 testing sites.
COVID-19 PCR testing is available at all WellNow centers. No appointment and no prescription necessary. Simply walk in or, if preferred, you can book your visit at a WellNow center of your choice. See below for testing details.
COVID-19 PCR molecular testing:
Directly screens for the virus and indicates if a patient currently has the virus
Test type: Nasal Swab sent to a local lab partner.
Result time: COVID-19 PCR tests administered at our centers in NY, OH, MI and IL, by their specified testing times, will return results within 24 hours; all other PCR results will be returned within 48 hours. (For IN and PA patients, please check with our staff for more information.)
Testing is available to anyone who has or recently had symptoms of COVID-19, or anyone who may have been exposed to someone confirmed positive for COVID-19, with no prescription required.
Patients who are experiencing symptoms or are considered high-risk for COVID-19 due to their age, other health factors, or those who require screening before a surgical procedure, should visit their nearest WellNow Urgent Care to be evaluated by a provider. A WellNow staff member can help you determine which testing location is best for you.
The number of times you can be tested will be determined by a WellNow provider. After an evaluation, this decision will be based on your symptoms and their duration. Certain essential-services personnel may need to be tested more than once.
Yes, patients experiencing non-life-threatening COVID-19 symptoms have the option to start their visit with a WellNow provider via our Virtual Care service, and then walk into their nearest WellNow center for an express confirmatory PCR test.
If medically necessary, eligible patients can have COVID-19 antiviral medication, such as Paxlovid or Molnupiravir, sent directly to their pharmacy.
Yes. If you are experiencing symptoms of COVID-19, you can start your visit with a WellNow provider.
Your Virtual Care provider will give you all the documentation you need to receive an express PCR test at your nearest WellNow.
Then, you can just walk into your nearest WellNow center and receive an express confirmatory PCR test with no additional registration or payment required – simply swab and go!
For patients with insurance: Most insurance plans cover COVID-19 testing under the CARES Act. Please contact your insurance carrier for full details on your coverage, as individual plans can vary. Base visit, co-pays, and other necessary service charges may apply.
For patients without insurance: COVID-19 PCR testing for patients without insurance is $100 in addition to the base visit charge of $130. Any other medical services received, such as X-rays or diagnostic testing, will result in additional charges. Testing for travel and events only: COVID-19 PCR testing for the purpose of travel or events is $100 in addition to the base visit charge of $50. Payment is due at the time of service. If you’d prefer to pay in installments, we offer an interest-free “buy now, pay later” option that allows patients to pay their bill over time in four installments.
COVID-19 PCR tests administered at our centers in NY, OH, MI and IL, by their specified testing times, will return results within 24 hours; all other PCR results will be returned within 48 hours. (For IN and PA patients, please check with our staff for more information.)
For the most updated info on PCR results, visit our patient portal directly.
Please note that all positive COVID-19 PCR swab test results will receive a direct phone call from one of our team members.
All positive COVID-19 PCR swab test results will receive a direct phone call from one of our team members.
Because your health is our priority, we are following all sanitary guidelines from the CDC and local health departments in our facilities with:
Reinforced disinfecting processes across all rooms, tables, chairs, computers, door handles and surfaces with EPA-registered cleaning products.
Providing personal protective equipment (PPE) for our staff and requiring all patients to wear masks upon entering a WellNow center or we are happy to provide you with one.
Expanded telehealth services and accepted insurances from WellNow Virtual Care to ensure our providers are available for those who need or prefer to receive care from home.
COVID-19 Treatment FAQ
In October, 2020, the antiviral drug Veklury (also known as Remdesivir) was approved by the FDA for use in hospitals for the treatment of certain COVID-19 patients requiring hospitalization. Veklury is administered as an I.V. and is not available in urgent care settings.
Antiviral oral pills, Molnupiravir (developed by Merck/Ridgeback Biotherapeutics) and Ritonavir (developed by Pfizer), have both been submitted to the FDA for emergency use authorization. If approved, the antiviral pills could be available by prescription only, for certain high-risk patients who receive a positive COVID-19 result, by the end of 2021.
Antiviral drugs are taken by mouth for five days starting soon after a patient with mild-to-moderate COVID-19 and at least one risk factor for developing severe illness tests positive for the virus.
Patients are welcome to walk in for COVID-19 testing and evaluation. No appointment and no prescription required. If preferred, you may schedule your visit at your nearest WellNow center. Keep in mind that COVID-19 symptoms are very similar to those caused by other respiratory infections. You may have a cold, flu or pneumonia, all of which we can treat.
New York patients who are asymptomatic (not exhibiting symptoms) are encouraged to visit one of our dedicated COVID-19 testing sites. Patients who are experiencing symptoms or are considered high-risk for COVID-19 due to their age, other health factors, or those who require screening before a surgical procedure, should visit their nearest WellNow Urgent Care to be evaluated by a provider. A WellNow staff member can help you determine which testing location is best for you.
All patients seeking COVID-19 testing and/or care are welcome to walk in, or if preferred may schedule a visit online. No appointment and prescription required. Contactless check-in is available for added safety and convenience. COVID-19’s symptoms mirror other common seasonal respiratory infections such as influenza and pneumonia, which are treatable.
WellNow is increasing the cleaning and sanitization of all facilities in alignment with the CDC to mitigate the transmission of COVID-19 and all other illnesses. All patients will be evaluated in a clean, sanitized room and are required to wear a mask for the duration of their visit. Masks will be provided for patients without one. Patients seeking COVID-19 testing and/or care are welcome to walk in, or if preferred may schedule their visit online.
WellNow Urgent Care currently does not offer the COVID-19 vaccine.
COVID-19 and influenza are caused by two different viruses. However, symptoms are similar, which is why patients who present symptoms may receive flu testing. We will provide COVID-19 testing if necessary.
Currently, we believe COVID-19 is spread like most respiratory illnesses, which is by droplets produced when coughing or sneezing.
According to the National Institutes of Health, COVID-19 can survive on surfaces for lengths of time ranging from several hours to days, depending on the type of surface.
Shortness of breath can feel like:
A tightening sensation in the chest
Not being able to get enough air
Being out of breath
Having difficulty breathing
Wash your hands thoroughly and often.
Use hand sanitizer with at least 60% alcohol if soap and water aren’t available.
Don’t touch your face, particularly your eyes, nose and mouth.
Stay home from school or work if possible and avoid unnecessary travel or social outings.
Practice social distancing by staying at least 6 feet away from other people.
Cover coughs and sneezes with a tissue and immediately throw the tissue out.
Avoid close contact with anyone who is sick.
Clean and disinfect frequently touched surfaces regularly.
Seek medical care if you are experiencing symptoms.